Water & Leaks

If the leak cannot be contained by turning off any applicable isolator valves or stop cock and/or it is causing damage to the property (especially if it is penetrating into an electrical fitting) it is classified as an emergency and it must be reported by telephone as soon as possible.

In those circumstances, you should turn the water off immediately using the stopcock/isolator valve. If the leak is coming from the above or adjacent property, you must try to contact those occupants immediately.

• Please explain the extent of the leak
• Please also provide us with as many details as possible about the item that is leaking.
• How big a container is needed for the leak? (eg cup or bucket)
• How often do you have to empty it? (eg hourly or daily)
• Is the leak constant or intermittent?

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