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We are a member of the key governing bodies, abiding by the strictest codes of practice.
Please refer to your tenancy agreement (AST) which you signed and received at the start of your tenancy.
(3.4) Any redecoration is to be made only with the prior consent of the Landlord or his Agent. Any redecoration that is agreed in writing must be put back to its original colour by the tenant at the end of the tenancy.
Any requests should be emailed into us with full details. We will give you a decision within 14 days.
No fixtures and fittings can be removed/changed in the property as these form part of the property.
If a fitting becomes faulty, this should be reported and dealt with I the normal way via our maintenance app.
(3.15) Not to keep any animals or birds on the Property without the Landlord’s written consent such consent if granted to be revocable at will by the Landlord.
Caged or tanked animals like birds/fish/etc will be considered. (If appropriate).
Any requests should be emailed into us with full details. We will give you a decision within 14 days.
Additional clause (11.1) The tenant agrees neither to keep any animals, birds or reptiles or rodents in or on the premises nor to allow their invited guests or visitors to do so. In breach of this clause is to be responsible for the reasonable costs or rectification of any damage caused or for any appropriate de-infestation, cleaning, fumigation etc.,required.
Tenants obligations (implied obligations by common law), to use the premises in a tenant like manner…
‘This means that they must take proper care of the property by doing the little jobs which can reasonably be expected of them, such as unblocking drains, having chimneys swept, mending/replacing fuses, unstop the sink when it is blocked by their waste, cleaning windows, etc. ‘
(11.4) (iiii) Early termination of tenancy (if requested by tenant) £595+vat (+pay rent and fulfil all tenants obligations until new AST signed).
Any requests should be emailed into us with full details. We will give you a decision within 14 days.
Please note to carry out this procedure we must have landlord agreement. Once we have this there is a tenancy release document to sign and the re-let fee £595+vat is to be paid to start the procedure.
(11.4) (ii) Tenancy amendment fee £40.00 plus vat. Contract negotiation, amending terms and updating your tenancy agreement during your tenancy.
Any requests should be emailed into us with full details. We will give you a decision within 14 days.
Please note any amendment to the lease must be agreed by the landlord. Any additional tenant must be fully referenced prior to moving in. Also to proceed, they must qualify for the rent insurance criteria on the property.
(11.4) (ii) Tenancy amendment fee £40.00 plus vat. Contract negotiation, amending terms and updating your tenancy agreement during your tenancy.
Any requests should be emailed into us with full details. We will give you a decision within 14 days.
Please note any amendment to the lease must be agreed by the landlord. To proceed, any remaining tenant must qualify for the rent insurance criteria on the property. (including affordability).
Two months prior to the end of the lease we will contact you to ask if you would like to renew the tenancy. The rent will be re-assessed at this point. Any rent increases will be discussed with the landlord and tenant prior to the new tenancy being issued.
A tenant may have a guarantor with their tenancy. This will be due to the rent insurance criteria not being met (this can be due to affordability or credit history circumstances). All guarantor tenancy/covenants are continuing guarantees whilst the tenant is in occupation. Therefore a guarantor cannot be removed.
… Guarantor document Terms & Conditions… 1. ‘All the provisions of this agreement shall apply both during the term granted in the Tenancy Agreement and during any continuation or renewal thereof’.
If the tenants circumstances/employment/etc changes and they are re-referenced and they qualify for rent guarantee insurance then at the point of tenancy renewal the guarantor may be removed. (subject to landlord agreement).
Yes, the gardens need to be maintained to the same standard as they were at the point of move in. (Inventory photos are taken at the start of a tenancy to show the gardens/size of shrubs and bushes, etc). If you require any of these pictures as a reference point, please request prior to move out.
Please download a copy of our guidelines here.
Tenants who follow the 14-day procedure report a 90% improvement.
If after the 14 day period you would like to report an issue please use the maintenance app ‘Internal, floor, walls & Ceiling’ box to report this type of issue.
Standard advice – If emergency (flood) call Fire Brigade 999
If the office is closed (out of hours) you can call an emergency plumber if the situation meets two criteria:
(Turn off stop cock)
1 ) If there is a threat to health and safety.
2 ) If taking action will protect the landlords property from further damage.
The law states tenants obligations… When renting a property the tenant has a responsibility to take any necessary reasonable steps and act as any householder would.
Fire – Call fire brigade (call 999)
Flood – Call fire brigade (call 999)
Structure damage
Gas escape/Smell gas – Call Transco/National grid/Essex (call 0800 111999)
In the event of total loss of power please contact your supplier direct or UK Power Networks 0800 3163105
No running water (Always check with the water board first, incase maintenance is being carried out) (call Essex & Suffolk water (0345 782 0111)
Criminal action – Call police (call 999)
Leaks:
If there is a leak turn the stop cock off (water meter stop cock can be used).
Put container under leak (pot or bucket).
Clear up any excess water with cloths/towels.
If necessary call a reputable emergency plumber to protect the property.
Report the fault to the letting agent as soon as possible:
What the fault is
When it started
How it started
Name/make of any boiler or water tank
What initial action has been taken
Any pictures which may help
Standard insurance procedure:
Any damage to the landlords property is claimed under landlords building insurance.
Any damage to the tenants property is claimed under tenant contents insurance.
Including:
All deposits are held by depositprotection.com
If your landlord or letting agent has processed a return of deposit/part deposit to you from depositprotection.com then…
You can find further information at depositprotcetion.com (I’m a tenant section), or call 0330 3030030 (open Mon to Fri 8.00 to 18.30).
We are a member of the key governing bodies, abiding by the strictest codes of practice.